FAQ

HOW CAN I MAKE, VIEW OR MODIFY MY RESERVATION?

For those customers that have registered on Tri County Transport Limousine, select Account Login to reach your account home page to book, view, modify and cancel reservations. For new customers, create a new account by selecting Create Account on the homepage.

For immediate assistance modifying or cancelling a reservation, Tri County Transport Limousine reservation agents are available to help 24/7/365 calls us at (843)882.5466 

After any modifications or cancellations, Tri county transport Limousine sends a confirmation to the e-mail for that reservation.


WHAT ARE THE BENEFITS OF CREATING A CUSTOMER ACCOUNT THROUGH WWW.TCTSLIMO.COM
Building a profile in Tri County Transport Limousine’ online reservation system makes booking trips with us even easier and faster.

   • Manage and modify trips, save past locations to your Address Book, and save credit card information.
   • Create, change or cancel trips on your own time.
   • Print trip receipts for expense reports.
   • Receive chauffeur information for upcoming trips and know who will be picking you up.

Additional online features include pricing out your next trip with the Instant Rate Quote feature.


HOW FAR IN ADVANCE DO I NEED TO BOOK A RESERVATION?
To ensure we will have a vehicle available when you need it, the farther in advance of your travel date that you can book, the better. Tri County Transport Limousine also strives to accommodate even same day, last-minute reservations. Call when you’re ready to book, and we will do everything possible to meet your needs.


WHAT IS TRI COUNTY TRANSPORT LIMOUSINE’ BILLING PROCEDURE?
Please read below to familiarize yourself with Tri County Transport Limousine’ billing procedure for all reservations.

Reservation Confirmation: After purchasing services from Tri County Transport Limousine, you will receive a reservation confirmation e-mail. The charges contained in your confirmation are calculated based on the information provided to us at the time of the reservation, and are intended to serve as a good faith estimate only. The final trip total will be calculated based on duration of travel time, tolls, parking, taxes and additional charges, where applicable.

Pre-Authorization: Thirty-six hours prior to your trip, Tri County Transport Limousine will request a pre-authorization of your credit, debit or pre-paid account for the estimated total of your reservation confirmation, and an additional 25% of the total. A pre-authorization is a “hold” on funds from your bank account drawn by Tri County Transport Limousine when we initially take your account and payment information, but have not yet processed the final charge(s) for your trip. The pre-authorization guarantees that the provided account information has the available funds to pay for the services purchased from Tri County Transport Limousine, and is removed when processing the final total. Your trip may be canceled if we are unable to request a pre-authorization from the provided payment information prior to your trip.

Final total: The final trip total is calculated after the vehicle returns to our facilities and will be reflected on your provided payment information within 12 to 72 business hours after the completion of the trip. If you do not receive a final receipt, please contact our Accounting department at (843)882.5466 

Please note that you may experience one of the following situations as a result of the pre-authorized charge on your payment information:

   • Although you may cancel a trip with Tri County Transport Limousine shortly after receiving your confirmation receipt, your bank may still place a hold on certain funds in your bank account.

   • Although Tri County Transport Limousine may decline your payment information, your bank may show a payment to Tri County Transport Limousine is pending.

Tri County Transport Limousine is not responsible for any services fees or charges you may incur when authorizing the provided payment information.


HOW IS THE FINAL TOTAL OF MY RESERVATION CALCULATED?
Below are types of charges that may represent your final trip total for purchasing Tri County Transport Limousine’ services. While the estimated total on your reservation confirmation includes base rate, gratuity, fuel surcharge and administration fee, some charges may not apply when calculating your final total.

Administration fee: This charge refers to a very small fraction of varying operational costs of handling and monitoring the reservation, imposed by municipal, state and federal governments, agencies and commissions, including airport, regulatory, licensing and other fees.

Airport fee: This charge represents airport parking fees incurred by Tri county Transport Limousine for all airport arrival reservations. This flat fee of $15 is subject to change without notice, as Tri County Transport Limousine has no control over if and when increases will be imposed by various governmental agencies.

Base rate: This charge represents the cost of the purchased vehicle at the hourly minimum of your reservation. Hourly minimums may vary, depending upon the type of reservation. For example, flat-rate reservations have a set hourly minimum, versus an “As Directed” or hourly reservations. See Hourly Minimum for more information.

Discretionary gratuity: For all reservations, a suggested percentage of the vehicle’s base rate is added to the trip total for chauffeur gratuity. Any gratuity that may appear on your invoice is wholly voluntary; the amount constitutes only a suggested sum and is entirely left to the discretion of the customer, and can be negotiated or waived at any time.

Early morning/late night surcharge: For all reservations scheduled between the hours of 12 – 5a, an additional charge of $20 will be applied to the base rate of the reservation.

Extra stop fee: For any stop requested of the chauffeur during the reservation that is not included on your reservation confirmation, an extra stop charge will be incurred. In-route extra stops in the same town are $25 each, and in-route stops in a different town are $35 each. Our-of-route-stops are quote on a trip-by-trip basis. Flat-rate reservations can add up to three additional stops before being converted to an hourly reservation.

Fuel surcharge: The fuel surcharge is based on the average cost of fuel at the time of the reservation, as reported weekly by the Energy Information Administration, a statistical agency of the U.S. Department of Energy. This charge will therefore increase or decrease with fuel price levels.

Hourly minimum: Also known as “garage-to-garage time” or “portal time,” this standard charge reflects the minimum hourly rate of any vehicle. For flat-rate transfers, this flat charge represents the time the vehicle leaves our facility until it returns after drop off. As Directed reservations are billed at a higher hourly minimum, as the reservation is billed hourly. Hourly minimums may increase depending upon vehicle type and the final travel time of the vehicle during your reservation.

Late cancellation: When customers are unable to provide adequate notice of canceling a reservation, they will be charged the full trip fare and a 25% gratuity charge. Tri County Transport Limousine must have two hours’ notice from the pickup time on the reservation.

No-show: This charge is incurred when the passenger cannot be located or contacted by the chauffeur or Tri County Transport Limousine within (a) one hour for airport pickups (time begins when passenger’s plane lands) or (b) 30 minutes for non-airport pickups. A no-show charge includes the full trip fare, charged to the customer’s payment information. Customers having trouble locating your chauffeur should avoid incurring this charge by not leaving the requested pickup location without first contacting us at (843)882.5466.

Taxes: Taxes are subject to change without notification, as Tri County Transport Limousine has no control over if or when a tax increase may be imposed by various governmental agencies. Taxes are charged as incurred.

Tolls: This charge represents tolls that may be incurred by Tri County Transport Limousine between the pickup and drop-off destinations, as well as for tolls during the chauffeur’s return trip. Tolls are calculated for all flat-rate transfers based upon the most expeditious route. Tolls are billed as incurred for hourly reservations.

Waiting time: Delays are inevitable, which can sometimes keep customers from meeting their chauffeurs. For each reservation, we provide a window of time for customers to greet their chauffeurs at the requested pick-up time and location before incurring charges.

   • Airport pickups: Tri County Transport Limousine monitors all commercial airline information provided by the customer to ensure on-time airport pickups. We allow a 20-minute grace period is allowed on all domestic arrivals and a 30-minute grace period on all international arrivals. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.

   • Non-airport pickups: We allow a 15-minute grace period for all pickup locations other than airports. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.

Our Accounting department is standing by to answer any billing questions you may have, and can be contacted at (843)882.5466


WHEN DO I NEED TO NOTIFY EMPIRECLS OF ANY RESERVATION CHANGES OR CANCELATIONS?
Tri County Transport Limousine take reservation changes and cancellations by e-mail and phone. Let us know any updates as soon as possible.

By e-mail: Requests submitted via e-mail can be made at least 24 hours prior to the pickup time on your reservation, which can be submitted to reservations@tctslimo.com. Make sure to reference your reservation confirmation number.

By phone: Requests submitted via phone can be made at least two hours prior to the pickup time on your reservation, by notifying our reservation agents at (843)882.5466.


WHAT IF I CAN’T LOCATE MY CHAUFFEUR?
Periodically, our experienced and professional chauffeurs have difficulty making contact with customers. Even though our chauffeur is in your neighborhood, it may be difficult for him or her to make contact with you.

If you are having trouble locating your chauffeur, please take the following steps to ensure you avoid incurring any no show, late cancellation or wait time charges.

   • Stay put: Do not leave the pickup location on your reservation.

   • SMS alerts: If you are signed up for Chauffeur Notification alerts, you will have been provided with the chauffeur’s mobile number.

   • Stay by the phone: The chauffeur has also been provided with your contact information and may contact you to advise of his or her location.

   • Contact Tri County Transport Limousine: Call us at (843)882.5466 and follow the prompts to inquire about the status of your chauffeur’s arrival. Our Dispatch department will contact the chauffeur and provide you with an update status on his/her arrival.